We collect only the information necessary to provide you with core app functionality and improve your experience.
When a driver starts a job, the app collects location data to provide real-time ETA updates, show live tracking, and send notifications to customers. This may include background location data while a job is active. Tracking stops automatically when the job ends or the driver arrives at the destination.
We collect basic device information, such as device type, operating system version, and a unique notification token. This helps manage your sessions, prevent duplicate logins, and ensure job notifications are sent to the right device.
We use push notifications to deliver essential, service-related alerts. For example, drivers may be notified when tracking starts or stops. These notifications are required for the app to function correctly and are never used for marketing purposes.
If a driver enters a customer's name, email, or phone number as part of a job, this information is used only to send updates related to that job (such as a tracking link via SMS or email). This information is never shared, reused, or sold.
We may collect details such as your display name, email address, and account activity (like job history or timestamps) to support service delivery, maintain platform security, and enable administrative functionality.
Your information is used strictly to deliver and improve core features, including live ETA and tracking updates, driver job workflows, messaging customers with job-related updates, managing login sessions and device limits. We do not use your data for profiling, advertising, or sharing with third-party marketers.
We collect and process personal data only where it is necessary to provide the app and its services, where you have given consent (e.g. for location access), where we have a legitimate interest, or where we are required by law.
We take data protection seriously and use appropriate technical and organisational safeguards to protect your information from unauthorised access, misuse, or disclosure. Access to your data is limited to authorised personnel only.
We retain data only as long as necessary to deliver our services, comply with legal obligations, resolve disputes, and enforce our policies. Location history and tracking data may be removed automatically after a defined retention period.
If data is transferred or stored outside your country of residence, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.
myETA is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us and we will remove it.
Depending on your location, you may have the right to access, correct, delete, or restrict how we process your personal data. You may also withdraw consent or lodge a complaint with a local data protection authority.
We may update this policy from time to time. We will notify you of significant changes by updating the effective date and, where appropriate, providing additional notice in the app.
If you have questions about this policy, or if you'd like to request access to or deletion of your data, please contact us at:
Email: support@myeta.co
Website: https://myeta.co